User Services

User Services

At User Services, we ensure that the services provided by the Danish National Archives to the public remain coherent and usable.


Purpose of User Services

Our core responsibility at all times is to make it easier to find, navigate around and use data from the Danish National Archives. This includes the use of services such as Arkivalieronline and Dansk Demografisk Database, as well as helping users identify and access the data they need.

We engage in dialogue with our users to ensure that the evolution of our user-facing services is influenced by them.

Facilitating access to data

We develop and maintain the access to and use of data from the Danish National Archives. This includes relevant parts of the website’s functionality, searching through metadata on the Danish National Archives’ collections, using data available online and ordering paper archival records and digital data.

Help with using archives

Online and individual support, both by telephone, in writing and in the reading rooms. This service area includes continuous development and digitalisation of support tasks.

Volunteers and crowdsourcing

We facilitate activities for those users who wish to contribute – individually or through some form of organisation – to the enrichment of the Danish National Archives’ collections with transcriptions, guidance, digitisation, etc.

Reading rooms – operation and security

We manage the operation and security of the Danish National Archives’ reading rooms in Copenhagen, Viborg, Odense and Aabenraa.

Collaborations on digitisation

We coordinate and exchange data with external partners in connection with digitised and transcribed data, including Ancestry, Family Search and Danish Family Search.

Heraldic activities

We process cases concerning the use of the national arms and advise public authorities on matters relating to public coats of arms, seals and emblems.


The division also works with research activities.